Silverlink Software, one of the UK’s leading software providers in the NHS, hosted its first-ever virtual user group meeting this month. The bi-annual meeting, attended by two representatives from each of Silverlink’s 12 PAS customer sites, was conducted via Microsoft Teams to ensure communication was maintained in spite of the COVID–19 pandemic.
Founded in 2000, the user group was set up to allow users to share experiences, raise concerns, and suggest changes for Silverlink products. Changes expected to take more than 30 days to complete are presented to the company’s Development Committee for approval, whereas smaller product changes are often approved and actioned immediately.
Having met with several user sites at the beginning of the pandemic, over the past few months Silverlink has been working with the user group on a series of COVID-specific software changes, such as recording telephone or video appointments and the recording of new COVID related priority codes. In the latest meeting, these changes were discussed in detail to ensure they were meeting the needs and requirements of each customer site.
In addition, the user group discussed the launch of eLearning, an online training platform for Silverlink’s PCS PAS.
Gary Mordue, Operations Manager, Silverlink Software, said: “From our perspective, our user group meetings are really important because they give us an opportunity to listen to customers and look for ways in which we can adapt our products to meet their specific needs.
“For example, in our latest meeting, we received really positive feedback on a series of product changes we introduced during the pandemic, but we also learned of some new challenges our customers are facing and we are now looking to enhance our offering even further by enhancing letter production to allow more customisation for different appointment types
“Given the success of our first virtual meeting, the user group is now exploring the possibility of hosting smaller, regular meetings to discuss more specific issues, rather than saving everything for the bi-annual get-togethers.”