Gary Mordue, Silverlink Product Manager, joins fellow industry experts in providing the Health Tech Newspaper (HTN) with his predictions for the year ahead:
‘It is well understood and accepted that, like in many other industries, data analytics and AI have the potential to revolutionise the delivery of the health and care space, helping to combat issues such as staff shortages by making more effective use of their existing resource, whilst minimising the risk of error by supporting staff in operations and decision-making. So, in 2021, I’d like to think we’ll see expanded use of these technologies in the NHS.
With that in mind, as a company, our priorities continue to centre around working with suppliers, such as Zesty and we are currently in discussions with several NHS trusts who are looking into ways they can use AI to handle interactions with booking appointments. As we have seen before, this will no doubt prompt discussions around … ‘(continues on HTN)