COVID-19 measures in place with effect from 18 March 2020
Further to the government’s recommendations regarding social distancing to try to prevent the spread of COVID-19 in the UK, which were announced on 16 March 2020, with effect from 18 March 2020 all Silverlink staff members will be working from home.
Please be reassured that Silverlink are fully equipped for staff members to work from home, as we do annually over the Christmas period, but please note that as result of these measures it is vitally important that ALL customer support calls are logged via the helpdesk.
All support logs reported via the helpdesk will be actioned in the usual manner and any critical logs will be escalated appropriately. All of our support team have access to the helpdesk and the ability to make phone calls from home where appropriate, so customers should not experience any change in the support service provided.
As we are sure you will appreciate, Silverlink is trying to ensure that our staff members remain well and that we continue to support our valued customers during this difficult time. The cooperation of our customers and staff is greatly appreciated.
Please do not try to contact us on the main office number during this period.
Please email us at firstname.lastname@example.org and leave your contact details so that someone can call you back where necessary.