Silverlink helping to prepare potential future health IT leaders

Today Silverlink’s Capture Products Manager, Rob Dixon, is attending an Apprenticeship Careers Day at Hetton School in County Durham to engage with pupils and school leavers about the value of looking to pursue a career in the health IT industry.

The Apprenticeship Careers Day is part of the Founders4Schools programme in association with the Villiers Park Education Trust – a not-for-profit initiative that connects young people to business leaders with the aim of inspiring skills development.

Hetton School has a good reputation and a long history as its predecessor school opening in 1912. The school prides itself on how it actively guides and supports students with their personal development and well-being.

Hetton School’s Apprenticeship Careers Day is designed to help their students understand how best to apply for apprenticeships, create impressive CVs and be successful during interviews. Throughout the day the students will interact with invited organisation representatives to understand the different industries they represent and the apprenticeships they offer, followed by practical engagement through mock-style job interviews.

As a leader in the development of healthcare software, having worked with the NHS for over 20 years, Silverlink was invited to take part in the Apprenticeship Careers Day to talk to students about the exciting career opportunities available in this highly specialised branch of IT, and how best to prepare for interviews in such a technical field.

On Silverlink’s participation, Rob noted: “It’s a great pleasure to attend Hetton School’s Apprenticeship Careers Day and introduce the students to the exciting and meaningful opportunities that could be available to them within the field of health IT. I’m looking forward to playing a small part in helping them prepare to enter the world of work and the fantastic opportunities the North East IT sector can offer them. I’m sure that by the end of today the students will have a better understanding of what a career in healthcare software development entails and how rewarding it can be to make a real difference to people’s lives.”

Northern NHS Trusts share digital lessons for successful launch of major hospital system

North Cumbria University Hospitals NHS Trust embraces ethos of NHS England’s Global Digital Exemplar scheme to transfer 20+ year old data to modern patient administration system as part of change programme.

Hospital patients in North Cumbria will be referred more quickly and efficiently to the right treatment and care following a technology partnership that has learnt vital lessons from a neighbouring NHS Trust.

North Cumbria University Hospitals NHS Trust has successfully gone live with a new patient administration system (PAS) which will help more accurately track patients through the care pathway, improve sharing of clinical information, and provide streamlined reporting capabilities. This means that patients should be assigned the right care at the right time using the right pathways.

NHS data migration management experts Stalis partnered with established patient administration systems provider Silverlink to deliver a new IT system at Northumbria NHS Trust, and the same teams have replicated similar success at North Cumbria.

The approach is closely aligned with ethos of NHS England’s Global Digital Exemplar programme which aims for digitally mature NHS Trusts to inspire others to demonstrate the safety and efficiency benefits of technology.

Director of Health Informatics at North Cumbria University Hospitals NHS Trust, Mark Thomas, who worked on both projects, said: “The hospital is going through a big system redesign to change care pathways and improve operational performance. We knew not to underestimate complexity of the project and not to set artificial deadlines.”

The project was completed over a planned two-year timeframe, which saw 500,000 patient records migrated across more than 132 individual patient pathways. The deployment of Silverlink’s referral-based IT system means the Trust can now access a more accurate account of patients through their care pathways at any one time.

One of the main challenges was migrating data from a 20+ year-old system, where referral to treatment (RTT) and 18-week pathways did not previously exist, to a new modern database. Stalis extracted, cleansed, and migrated the data using its CareXML solution to ensure it was accurate and fit for purpose for future patient care.

There was no system downtime between the switchover that saw 60,000 forward appointments in 680 clinics transferred across to the new PAS. 99.6% of the clinics were data built and mapped with the remaining 0.4% records identified prior to, and manually updated on, the go-live weekend.

“Our data is now structured with standard terminology, helping to deliver data quality improvements. We can now report with greater certainly and more quickly identify if a patient is slipping on a pathway,” said Thomas.

Thomas added: “It was vital we had a smooth transition to the new system and that clinical support, along with reporting functionality was maintained. The successful data migration meant no patients or financial rewards were lost due to reporting downtime.”

The project was supported by a proactive staff development programme which saw 1,600 online tutorials and 600 face-to-face training sessions delivered.

“Engagement with clinicians and clerical staff was key as it was important for this not to be seen as back office or IT service. As a result, no more corridor conversations where a consultant asks another consultant if they can pop in and see somebody because they weren’t able to coordinate the work together,” said Thomas.

Stalis’ CareXML data migration service is designed to be highly automated, to minimise user intervention and to reduce the burden on scarce resources. The system offers rules-based identification of data discrepancies and, through access to your originating patient record, enables fully validated data correction.

Managing Director at Stalis, Andrew Meiner,  said: “This project truly reflected a partnership approach to IT adoption, driven by multiple project stakeholders with a shared vision to deliver a system that would benefit staff and their patients.

“Data migration is a complex and at times high-risk activity. However, by taking on board lessons from the previous project at Northumbria, the team at North Cumbria mitigated that risk through high levels of staff engagement and a pragmatic approach to the resource required to safely transfer vital patient information to the new system.”

Silverlink’s PCS PAS will support the Trust’s administration processes and help run operations in a cost effective and compliant way. The Trust selected the solution as it was a highly interoperable platform allowing the Trust to adopt other clinical solutions that work for them.

Managing director at Silverlink, Tim Quainton, added: “Collaborating with Stalis to upgrade North Cumbria’s patient administration system to our proven PAS was quick and seamless. The transfer of decades’ worth of patient records to a new system went off with minimal delay to the Trust’s operations, and staff were given the training and support they needed to hit the ground running.”

Reflecting on the partnership approach, Thomas concluded: “Our partners on this project delivered what they said they would, and on time. The Stalis team were incredibly knowledgeable on NHS data migration and management, and understood what we were trying to achieve from the start. Silverlink provided a modern product with multiple functions and their NHS experience was invaluable.”

The Trust is working towards its vision of being digital at the point of care, supporting the aims of the Five Year Forward View. The next stage of the project will see the integration of electronic clinical pathways from GP referrals to the appropriate care setting, depending on patient need, across the health economy in Cumbria.

Silverlink’s CaptureFertility well-received at Fertility 2017 conference

Silverlink recently showcased how its latest innovative offering, CaptureFertility, can improve the management of fertility clinics and improve patient outcomes at the Fertility 2017 conference.

The tenth annual Fertility Conference, which took place from the 5th to 7th of January at the Edinburgh International Convention Centre, was the largest to date, attracting over 700 delegates from the fertility field. The event was hosted by the Association of Clinical Embryologists in collaboration with the British Fertility Society and the Society for Reproduction & Fertility.

During the event Silverlink demonstrated how its first-of-its-kind fertility solution, which was designed in close collaboration with leading experts and clinicians, can address the unique requirements of fertility patients and services. CaptureFertility is compliant with the latest HFEA regulations and submission requirements and integrates with associated authoritative Trust systems such as a Clinics PAS/EPR, witnessing and imaging systems.

Commenting on Silverlink’s attendance at the conference, Capture Product Manager, Rob Dixon, said: “We were pleased to showcase our latest data capture and management solution to professionals from the fertility field who are looking for innovative technologies to improve patient outcomes and clinic performance simultaneously. We were able to demonstrate how CaptureFertility enables real-time analytics and aggregated data to give clinicians the information they need to best design treatment around individual patients; and give managers the data they need to optimise services. We look forward to rolling out the system more broadly and helping our customers realise an efficient and paperless management system in their fertility clinics.”

To find out more about how CaptureFertility can benefit your fertility clinic, please visit: http://silverlinksoftware.com/capturefertility/

Silverlink renews listing on the Digital Outcomes and Specialists framework

Silverlink Software has successfully renewed their listing on the Crown Commercial Service (CCS) Digital Outcomes and Specialists framework.

Silverlink was initially accepted onto the framework in May 2016 and over the past year they have been able to supply bespoke services to potential public sector buyers, in particular healthcare providers, on the Digital Marketplace. The Digital Marketplace is a service that allows all public sector organisations, including agencies and arm’s length bodies, to find and buy cloud-based services, specialists who can work on digital projects and physical data centre space.

The Digital Outcomes and Specialists framework is broken down into four separate categories of service: Digital outcomes; Digital specialists; User research studios; and User research participants. Silverlink will continue to supply Digital outcomes – providing teams with resources to build and support a digital service; and Digital specialists – providing individual specialists to work on a service, programme or project.

On Silverlink’s successful application to remain on the Digital Outcomes and Specialists framework, Silverlink Managing Director, Tim Quainton, said: “We are very pleased that Silverlink’s application to remain on the Digital Outcomes and Specialists framework has been accepted. We look forward to another successful year of offering our technical services to new and existing  customers via the framework.”

Silverlink Software appointed to the NHS LPP Framework

Silverlink Software along with their partner iMDsoft has been appointed to the NHS London Procurement Partnership (LPP) Clinical and Digital Systems (CDIS) Framework as providers of a full EPR system built around Silverlink’s PCS PAS.

LPP is a regional partnership of NHS organisations that aims to make the most of its purchasing power to maximise investment in patient care by combining volumes, collaborating on demand management and improving existing deals to secure greater efficiencies.

The LPP comprises a number of individual frameworks covering: Corporate Services; Estates, Facilities & Professional Services; Medical, Surgical & Supply Chain; Pharmacy; and Technology and Consultancy – under which Lot 1 [EPR] of the CDIS framework falls.

“Being listed on the CDIS framework will make it easier and simpler for public sector healthcare providers to adopt Silverlink’s rich and robust PAS system. PCS PAS has been specifically designed to support the development and implementation of incremental, best-of-breed EPRs,” said Managing Director at Silverlink, Tim Quainton.

“Our proven track-record of building effective relationships, and working in collaboration and successfully integrating with third party systems and solutions makes us a reliable long-term partner for Trusts and organisations like iMDsoft,” continued Quainton.

Silverlink’s market leading Capture solutions have also been individually appointed to Lots 4.5 and 4.7 of the CDIS to offer participating organisations more choice of Patient Support Solutions and Innovation.

Regarding the new appointment, Capture Products Manager, Rob Dixon, said: “Silverlink’s Capture solutions are innovative products that were developed in collaboration with clinicians to provide intelligent data collection and care performance monitoring along the stroke care pathway. We are excited that the Capture solutions have been appointed to the CDIS framework so that public health services and trusts will now be able to more easily procure our high quality solutions to streamline their clinical, paper-less workflows.”

Silverlink showcases CaptureFertility solution at Fertility 2017 Conference

Leading solutions provider to the NHS, Silverlink Software, is presenting its latest offering at Fertility 2017 in Edinburgh. CaptureFertility is a first-of-its-kind solution that enables both better clinic management and the management of clinical data. Silverlink will be presenting CaptureFertility at this tenth annual Joint Fertility Conference to over 500 experts from the fertility field.

Edinburgh, 4 January 2017 – Fertility 2017 is one of the largest events in the UK that focuses on fertility and reproductive medicine. Renowned local and international speakers will share the latest scientific developments and specialist sessions and workshops on fertility, sexual health and reproductive biology.

CaptureFertility was designed in close collaboration with leading experts and clinicians at Newcastle Fertility Centre at Life to address the unique requirements of fertility patients and services. In addition to facilitating compliance with the latest 2017 HFEA regulations and submission requirements, CaptureFertility is also a next generation digital clinic management solution that integrates with associated authoritative Trust systems such as the PAS/EPR and imaging. Most importantly, CaptureFertility enables real-time analytics and aggregated data to give clinicians the information they need to best design treatment around individual patients.

On commenting on the necessity for CaptureFertility, Professor Alison Murdoch, previous Head of Department Newcastle Fertility Centre at Life said: “The system offers the fertility field a much-needed benchmark for bringing pertinent data together to offer patients a better indication of their individual chances of conceiving and allows them to make an educated decision as to whether or not to pursue treatment. Similarly, the NHS will have actionable data with which to determine new criteria for granting funding while limiting treatment for couples who don’t have a reasonable and ‘data-determined’ chance of conceiving.”

Silverlink invites delegates to the conference to visit stand 50 to hear more about CaptureFertility or have an informal one-on-one demonstration.

“We are excited to showcase the latest developments to CaptureFertility with an industry that is so specialised, and show how this ground breaking solution could make a positive impact on day-to-day clinic management and the overall fertility success rates across the country in the future,” said Capture Product Manager, Rob Dixon.

Fertility 2017 is taking place at the Edinburgh International Convention Centre from the 5th to the 7th of January. For more about the conference, click here. To get in touch with the CaptureFertility team, contact them here.

Silverlink presents patient safety award at the Walton Centre’s awards ceremony

On 9th December 2016 The Walton Centre NHS Foundation Trust held its annual staff awards at Aintree Racecourse in Liverpool to recognise the dedication and invaluable contribution of staff and volunteers to patient care.

This year’s Winter Wonderland Staff Awards was attended by over 250 guests and received 235 nominations submitted by patients, carers and employees across nine categories, including Patient Experience and Improving Quality. Ten awards were presented in total, one of which – the Good Catch Award – was proudly sponsored and presented by Silverlink to recognise staff members who identify risk to personal safety.

“It was fantastic to have the support of Silverlink – one of our key suppliers – at the event. We really value the partnership we have with our suppliers and were delighted to be able to share our achievements and successes with Silverlink at our awards evening,” said Chief Executive of The Walton Centre, Chris Harrop.

Managing Director at Silverlink, Tim Quainton was at the ceremony to present the Good Catch Award to Joanne Sloane who won the award for the exemplary care of two patients who were in difficulty, while also guiding and teaching a new staff member through both patient episodes.

“On behalf of Silverlink I’d like to once again congratulate Joanne on her achievement. Patient safety is at the core of what we do and we’re delighted to support these awards and take the opportunity to acknowledge and thank the people who share our commitment to patient care and the systems that enable that” said Tim.

Hillingdon Trust leverages Silverlink’s interoperability to design a custom app for increased agility and efficiency

Hillingdon Hospitals NHS Foundation Trust has connected more than 40 disparate systems across the Trust into a single mobile app. By embracing a best-of-breed approach, Hillingdon’s app offers more than 1500 users a streamlined, easy-to-use interface to effectively coordinate patient care.  

Leading the way for other Trusts to design a digital ecosystem that addresses the complex needs of an individual Trust, Hillingdon has harnessed the power of Silverlink’s interoperability and PAS system to create a robust solution that effectively pulls together over 40 disparate systems onto one interface.

The five-year project was driven by insufficient resources to purchase a stand-alone EPR. Without the option of an expensive overhaul, the Trust’s in-house IT team had to explore other ways to achieve EPR functionality.  By using existing resources, Hillingdon Hospitals has been able to deploy the app at a cost of just over £600,000 spanning the entire length of the project.

“You can spend $7.4 million [£5.8 million] to achieve something similar to what we have here,” said Matthew Kybert, Head of Systems at Hillingdon. “Our strategy is a best of breed approach. We are not looking to replace functionality that exists, we are looking to enhance it and make it available to everyone.”

Silverlink PCS PAS, used by Hillingdon as the back bone of their best of breed EPR strategy, is a leading PAS system to the NHS in England. Encompassing a rich and robust offering of comprehensive PAS functionality and modules, it is a highly interoperable platform allowing a Trust to adopt other solutions that work for them. The PAS is easy to deploy, manage and maintain, is compliant with Choose-and-Book and the Patient Demographic Service (PDS), and supports an extensive list of inbound and outbound HL7 messages. Over the years the functionality off the PCS modules has improved and evolved, expanding to deal with clinical protocols, data mining and business intelligence (BI).

At Hillingdon, more than 8,000 documents are viewed by as many as 1,500 users each month, along with another 50,000 transactions from viewing patient history to creating outpatient letters, and because the system is updated regularly, the IT team can rapidly implement configuration changes requested by users.

As a result of Hillingdon’s best-of-breed strategy, clinicians have access to critical patient information at all times and are able to interact electronically with GPs, nurses and other stakeholders to provide a more efficient, better quality service.

Trusts see immediate improvement in stroke care performance with CaptureStroke

21 November 2016 – The results of the most recent Sentinel Stroke National Audit Programme (SSNAP) evaluation of stroke care revealed that one in three hospitals are failing their stroke patients. Two Trusts, however, reported an immediate improvement of at least one SSNAP band across the board after implementing CaptureStroke.

Having only recently implemented CaptureStroke, the direct improvement in patient care in the Trusts over just one reporting period has successfully demonstrated the effectiveness of the system in monitoring stroke unit performance and improving stroke care. These improvements contrast with the overall performance of UK hospitals as nearly a third of the Trusts in the NHS received one of the bottom two grades of D or E in their latest SSNAP evaluation, according to the report published in the Daily Mail.

CaptureStroke is the market leader in intelligent data collection and care performance monitoring for the stroke care pathway with a footprint across the UK’s public health service. The system has been designed in close collaboration with clinicians and against mandatory auditing requirements, it offers users a single, easy-to-read real-time view of stroke care delivery, allowing care teams to make immediate adjustments and improvements to individual patient care. In addition, CaptureStroke facilitates collaboration and optimum working of multidisciplinary teams, enabling them to capture data as a by-product of care and use the information to make the best data-supported care decisions.

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Figure 1: CaptureStroke has improved SSNAP levels since it was introduced in December 2013

SSNAP is the single source of stroke data in England, Wales and Northern Ireland, comprising clinical, acute organisational and post-acute organisational audit components. SSNAP provides objective performance reviews of stroke units, ensuring compliance to NHS mandated protocols for better patient outcomes. The latest SSNAP results, indicating performance between April and July this year, showed that that between 31 and 40 per cent of stroke patients in the hospital’s care were not treated to the expected standards. The improved performance of Trusts using CaptureStroke reflects the effectiveness of the system in achieving fast, tangible results.

Silverlink will be exhibiting at the UK Stroke Forum (UKSF) from the 28th to the 30th November 2016 at the ACC in Liverpool. Delegates are invited to visit the CaptureStroke team at stand E7 to find out more about how CaptureStroke is actively helping Trusts to streamline and optimise stroke care for improved patient outcomes.

Download the Royal Cornwall case study here or get in touch to find out more.

Silverlink Ambulance Service Gateway featured in AHSN NENC case study

The Academic Health Science Network for the North East and North Cumbria (AHSN NENC) has published a summary case study on the Silverlink Ambulance Service Gateway project. 

The AHSN NENC is part of a national network of 15 AHSNs that have been set up across the country by the Department of Health to identify, adopt and disseminate innovative healthcare in the NHS.

The AHSN NENC case study demonstrates how the Silverlink Ambulance Service Gateway saves time and reduces the risk of duplication of data entry and re-keying errors that could impact on data quality and patient care.

The Silverlink Ambulance Service Gateway was developed through a partnership between Silverlink Software and the North East Ambulance Service (NEAS) to enable the automatic two-way flow of data between the ambulance service and the hospital for patients admitted with suspected stroke. The aim of the project was to enable data collection that can be used for research in the pre-hospital setting and to be as unobtrusive to paramedics and patients as possible. In an article on the AHSN NENC website, the company has indicated their ambition to lead a national consensus for efficient pre-hospital research governance standards through the development of innovative data capture processes.

The new solution feeds the patient data into Silverlink’s intelligent data collection and care performance monitoring solution, CaptureStroke, a system which allows clinicians to record data related to patients with suspected strokes and tracks the patient’s journey from initial ambulance pick up, to discharge, and on to hospital follow-up appointments and community care.

You can read the complete Creating Automated Data Flow between Ambulance Services and Hospitals case study here.