Silverlink showcases CaptureFertility solution at Fertility 2017 Conference

Leading solutions provider to the NHS, Silverlink Software, is presenting its latest offering at Fertility 2017 in Edinburgh. CaptureFertility is a first-of-its-kind solution that enables both better clinic management and the management of clinical data. Silverlink will be presenting CaptureFertility at this tenth annual Joint Fertility Conference to over 500 experts from the fertility field.

Edinburgh, 4 January 2017 – Fertility 2017 is one of the largest events in the UK that focuses on fertility and reproductive medicine. Renowned local and international speakers will share the latest scientific developments and specialist sessions and workshops on fertility, sexual health and reproductive biology.

CaptureFertility was designed in close collaboration with leading experts and clinicians at Newcastle Fertility Centre at Life to address the unique requirements of fertility patients and services. In addition to facilitating compliance with the latest 2017 HFEA regulations and submission requirements, CaptureFertility is also a next generation digital clinic management solution that integrates with associated authoritative Trust systems such as the PAS/EPR and imaging. Most importantly, CaptureFertility enables real-time analytics and aggregated data to give clinicians the information they need to best design treatment around individual patients.

On commenting on the necessity for CaptureFertility, Professor Alison Murdoch, previous Head of Department Newcastle Fertility Centre at Life said: “The system offers the fertility field a much-needed benchmark for bringing pertinent data together to offer patients a better indication of their individual chances of conceiving and allows them to make an educated decision as to whether or not to pursue treatment. Similarly, the NHS will have actionable data with which to determine new criteria for granting funding while limiting treatment for couples who don’t have a reasonable and ‘data-determined’ chance of conceiving.”

Silverlink invites delegates to the conference to visit stand 50 to hear more about CaptureFertility or have an informal one-on-one demonstration.

“We are excited to showcase the latest developments to CaptureFertility with an industry that is so specialised, and show how this ground breaking solution could make a positive impact on day-to-day clinic management and the overall fertility success rates across the country in the future,” said Capture Product Manager, Rob Dixon.

Fertility 2017 is taking place at the Edinburgh International Convention Centre from the 5th to the 7th of January. For more about the conference, click here. To get in touch with the CaptureFertility team, contact them here.

Silverlink presents patient safety award at the Walton Centre’s awards ceremony

On 9th December 2016 The Walton Centre NHS Foundation Trust held its annual staff awards at Aintree Racecourse in Liverpool to recognise the dedication and invaluable contribution of staff and volunteers to patient care.

This year’s Winter Wonderland Staff Awards was attended by over 250 guests and received 235 nominations submitted by patients, carers and employees across nine categories, including Patient Experience and Improving Quality. Ten awards were presented in total, one of which – the Good Catch Award – was proudly sponsored and presented by Silverlink to recognise staff members who identify risk to personal safety.

“It was fantastic to have the support of Silverlink – one of our key suppliers – at the event. We really value the partnership we have with our suppliers and were delighted to be able to share our achievements and successes with Silverlink at our awards evening,” said Chief Executive of The Walton Centre, Chris Harrop.

Managing Director at Silverlink, Tim Quainton was at the ceremony to present the Good Catch Award to Joanne Sloane who won the award for the exemplary care of two patients who were in difficulty, while also guiding and teaching a new staff member through both patient episodes.

“On behalf of Silverlink I’d like to once again congratulate Joanne on her achievement. Patient safety is at the core of what we do and we’re delighted to support these awards and take the opportunity to acknowledge and thank the people who share our commitment to patient care and the systems that enable that” said Tim.

Hillingdon Trust leverages Silverlink’s interoperability to design a custom app for increased agility and efficiency

Hillingdon Hospitals NHS Foundation Trust has connected more than 40 disparate systems across the Trust into a single mobile app. By embracing a best-of-breed approach, Hillingdon’s app offers more than 1500 users a streamlined, easy-to-use interface to effectively coordinate patient care.  

Leading the way for other Trusts to design a digital ecosystem that addresses the complex needs of an individual Trust, Hillingdon has harnessed the power of Silverlink’s interoperability and PAS system to create a robust solution that effectively pulls together over 40 disparate systems onto one interface.

The five-year project was driven by insufficient resources to purchase a stand-alone EPR. Without the option of an expensive overhaul, the Trust’s in-house IT team had to explore other ways to achieve EPR functionality.  By using existing resources, Hillingdon Hospitals has been able to deploy the app at a cost of just over £600,000 spanning the entire length of the project.

“You can spend $7.4 million [£5.8 million] to achieve something similar to what we have here,” said Matthew Kybert, Head of Systems at Hillingdon. “Our strategy is a best of breed approach. We are not looking to replace functionality that exists, we are looking to enhance it and make it available to everyone.”

Silverlink PCS PAS, used by Hillingdon as the back bone of their best of breed EPR strategy, is a leading PAS system to the NHS in England. Encompassing a rich and robust offering of comprehensive PAS functionality and modules, it is a highly interoperable platform allowing a Trust to adopt other solutions that work for them. The PAS is easy to deploy, manage and maintain, is compliant with Choose-and-Book and the Patient Demographic Service (PDS), and supports an extensive list of inbound and outbound HL7 messages. Over the years the functionality off the PCS modules has improved and evolved, expanding to deal with clinical protocols, data mining and business intelligence (BI).

At Hillingdon, more than 8,000 documents are viewed by as many as 1,500 users each month, along with another 50,000 transactions from viewing patient history to creating outpatient letters, and because the system is updated regularly, the IT team can rapidly implement configuration changes requested by users.

As a result of Hillingdon’s best-of-breed strategy, clinicians have access to critical patient information at all times and are able to interact electronically with GPs, nurses and other stakeholders to provide a more efficient, better quality service.

Trusts see immediate improvement in stroke care performance with CaptureStroke

21 November 2016 – The results of the most recent Sentinel Stroke National Audit Programme (SSNAP) evaluation of stroke care revealed that one in three hospitals are failing their stroke patients. Two Trusts, however, reported an immediate improvement of at least one SSNAP band across the board after implementing CaptureStroke.

Having only recently implemented CaptureStroke, the direct improvement in patient care in the Trusts over just one reporting period has successfully demonstrated the effectiveness of the system in monitoring stroke unit performance and improving stroke care. These improvements contrast with the overall performance of UK hospitals as nearly a third of the Trusts in the NHS received one of the bottom two grades of D or E in their latest SSNAP evaluation, according to the report published in the Daily Mail.

CaptureStroke is the market leader in intelligent data collection and care performance monitoring for the stroke care pathway with a footprint across the UK’s public health service. The system has been designed in close collaboration with clinicians and against mandatory auditing requirements, it offers users a single, easy-to-read real-time view of stroke care delivery, allowing care teams to make immediate adjustments and improvements to individual patient care. In addition, CaptureStroke facilitates collaboration and optimum working of multidisciplinary teams, enabling them to capture data as a by-product of care and use the information to make the best data-supported care decisions.


Figure 1: CaptureStroke has improved SSNAP levels since it was introduced in December 2013

SSNAP is the single source of stroke data in England, Wales and Northern Ireland, comprising clinical, acute organisational and post-acute organisational audit components. SSNAP provides objective performance reviews of stroke units, ensuring compliance to NHS mandated protocols for better patient outcomes. The latest SSNAP results, indicating performance between April and July this year, showed that that between 31 and 40 per cent of stroke patients in the hospital’s care were not treated to the expected standards. The improved performance of Trusts using CaptureStroke reflects the effectiveness of the system in achieving fast, tangible results.

Silverlink will be exhibiting at the UK Stroke Forum (UKSF) from the 28th to the 30th November 2016 at the ACC in Liverpool. Delegates are invited to visit the CaptureStroke team at stand E7 to find out more about how CaptureStroke is actively helping Trusts to streamline and optimise stroke care for improved patient outcomes.

Download the Royal Cornwall case study here or get in touch to find out more.

Silverlink Ambulance Service Gateway featured in AHSN NENC case study

The Academic Health Science Network for the North East and North Cumbria (AHSN NENC) has published a summary case study on the Silverlink Ambulance Service Gateway project. 

The AHSN NENC is part of a national network of 15 AHSNs that have been set up across the country by the Department of Health to identify, adopt and disseminate innovative healthcare in the NHS.

The AHSN NENC case study demonstrates how the Silverlink Ambulance Service Gateway saves time and reduces the risk of duplication of data entry and re-keying errors that could impact on data quality and patient care.

The Silverlink Ambulance Service Gateway was developed through a partnership between Silverlink Software and the North East Ambulance Service (NEAS) to enable the automatic two-way flow of data between the ambulance service and the hospital for patients admitted with suspected stroke. The aim of the project was to enable data collection that can be used for research in the pre-hospital setting and to be as unobtrusive to paramedics and patients as possible. In an article on the AHSN NENC website, the company has indicated their ambition to lead a national consensus for efficient pre-hospital research governance standards through the development of innovative data capture processes.

The new solution feeds the patient data into Silverlink’s intelligent data collection and care performance monitoring solution, CaptureStroke, a system which allows clinicians to record data related to patients with suspected strokes and tracks the patient’s journey from initial ambulance pick up, to discharge, and on to hospital follow-up appointments and community care.

You can read the complete Creating Automated Data Flow between Ambulance Services and Hospitals case study here.

Silverlink recognised as one of the fastest growing companies in the North East

Silverlink Software is pleased to announce that it has been named as one of the 50 fastest growing companies across the North East.

The Ward Hadaway North East Fastest 50 highlights and celebrates the achievements of fast-growing, profitable companies in the region by compiling and publishing an annual list of the 50 fastest growing privately-owned businesses across the North East of England.

The list has been published every year since 1998, and is compiled and organised by law firm Ward Hadaway, which has offices in Newcastle, Leeds and Manchester. Silverlink Software has been included in the 2016 list after achieving three years of strong turnover growth whilst still remaining profitable, and is the only health IT company to feature.

Tim Quainton, the Managing Director of Silverlink, said: “Our inclusion on the Ward Hadaway North East Fastest 50 list is a reflection of the team’s hard work and commitment to delivering fantastic healthcare solutions that meet the challenges of the modern NHS. The strong relationships we have built with our clients have allowed us to invest with confidence in our product offering, and our recent growth is the result of these partnerships.”

Jamie Martin, Managing Partner at Ward Hadaway, said: “We congratulate Silverlink and every company in the Ward Hadaway North East Fastest 50 for 2016 for their achievements in making this year’s list. The Fastest 50 shows what terrific companies we have in the region and underlines what a great place the North East is to do business.”

Silverlink Software will now go forward to the Ward Hadaway North East Fastest 50 Awards on October 14 when the winners of the Fastest 50 2016 will be revealed.

Wolverhampton consolidates acute and community patient records under one Silverlink PAS

The Royal Wolverhampton NHS Trust has recently completed a CCG-mandated restructure, centralising all community and acute patient records on a single Silverlink PAS.

Wolverhampton is one of the largest acute and community providers in the West Midlands. When the Wolverhampton CCG put the Trust in charge of community services in in 2011, it was required to incorporate the community patient records in its existing Silverlink patient administration system. Within a short period of time, 109,000 records were matched and merged, 140,000 clinical documents were transferred, 20,000 records were created and 5,000 new registrations were captured by the Royal Wolverhampton NHS Trust.

The Trust was under pressure to effect the restructure quickly and seamlessly as the Wolverlhampton City Primary Care facility’s PAS contract with iPM was due to expire in July. The acute Trust worked with data specialists Stalis to help them meet the deadline in only six months, going live in June.

“Effectively with the close down of the national systems and the expiry of the national contracts, the trust was faced with the position that it had two patient administration systems,” explained Nick Bruce, associate director of ICT at Wolverhampton. “We had this challenge in around six months to implement effectively a massive data migration from the community PAS system into our acute PAS system, and then close that system down.”

Manx Baker, an ICT programme manager at the Royal Wolverhampton NHS Trust, said: “The greatest pressure was simply the time constraints that we had because we had to do this from standing still to completion in six months.”

Nick Bruce was positive about the outcome, saying that, “Given the time frame, the migration has gone very well. I think we’re in a very good position.”

Silverlink’s interoperable PAS – because specialist environments need specialist tools

The demands of the modern NHS highlights the importance of cost effective, efficient and secure IT practices in the pursuit of improved patient outcomes. A Patient Administration System (PAS) that is robust, easy to deploy and comprehensive in its functionality is crucial to helping Trusts operate optimally while staying within budget. Trusts looking at reviewing their PAS systems, which are central to their IT strategy, should consider how they can best service the individual needs of their clinicians while protecting their current infrastructure investments.

In this day and age, a well-structured PAS system is vital to the running of an efficient NHS service. An effective system not only provides the practical tools for managing patient data but delivers analytical and business intelligence, which empowers the Trust to tailor and improve processes to positively enhance the patient outcomes and experiences.

“The implication of achieving a high level of interoperability is that Trusts are not required to contemplate a complete overhaul of their IT systems”

A Focus on Interoperability

Over the years, a Trust typically invests a lot of time and money in IT. Focussing on interoperability enables Trusts to protect these investments by allowing them to retain existing IT infrastructure and systems, and concentrate on adding new functionality according to their specific requirements. The implication of achieving a high level of interoperability is that Trusts are not required to contemplate a complete overhaul of their IT systems.

This benefit was a key reason behind the decision by The Walton Centre, a leading specialist neurosciences Trust, to implement Silverlink PCS. Their core requirement was for a more comprehensive PAS that would allow them the freedom to choose the clinical applications that best support their neurosciences speciality.


Silverlink PCS PAS solution provides the bedrock of any best-of-breed IM&T strategy, allowing the Trust a true choice in the range of clinical solutions from other specialist suppliers, with a trusted and reliable PAS solution at its core. With interoperability ensured, the IT team was able to build and connect both custom and off-the-shelf systems to the Trust’s IT environment at their own pace and in the order they chose, creating the optimal support for the Trust’s specialist and evolving needs.

The Trust first started using Silverlink’s PCS through a third-party contract. However, due to their satisfaction with the performance of the system and the quality of the support provided by Silverlink, they decided to renew the contract directly with Silverlink. According to The Walton Centre’s EPR and Data Quality Manager, Valarie Hayden, “the Trust identified Silverlink’s solution as a system that could help clinicians get critical information on a timely basis.”

Best-of-breed, and Compliant with NHS Practices

Silverlink’s experience and expertise in developing best-of-breed software has made them frontrunners in the field of interoperability for the NHS. As with all Silverlink products, PCS is designed to be highly compliant with NHS practice and provides support to the whole administrative cycle. Ultimately, the objective is to put the Trust in control of the speed and extent of its IT development.

When South Tyneside NHS Trust’s previous PAS was deemed inadequate for its purposes, they evaluated the market for a system that could offer an efficient user experience and support a range of different clinical specialities. In making their choice, the Trust decided on a strategy which placed a premium on a low risk deployment, cost effectiveness, and minimal time and effort requirements.

“It’s the most cost-effective PAS I’ve ever seen.” – Martin Alexander, Director of Information Services, South Tyneside NHS Foundation Trust

PCS’ ease of implementation and high interoperability allowed a smooth transition from the previous PAS. South Tyneside was able to save money by integrating the system with existing IT infrastructure, and Silverlink’s model of not charging an upfront licence for the PAS system led the Trust’s Director of Information Services, Martin Alexander, to call it “the most cost-effective PAS I’ve ever seen.”

Since it went live, Silverlink PCS has been the backbone of the South Tyneside NHS Foundation Trust. The technical robustness of PCS provides a stable foundation on which an IT team can develop a Trust’s IT capabilities without having to overhaul the entire system. The Trust and Silverlink further solidified their partnership on 1st July 2013 by signing a new contract. Martin Alexander noted that “it was the logical move because of the high level of confidence we have in the company.”

Ease of Integration for Improved Cost Effectiveness

An interoperable PAS that underpins a best-of-breed IT strategy not only makes it easier for Trusts to carry out specialist services, it allows them to upgrade their system without having to replace expensive technology. Silverlink PCS’s PAS provides Trusts with the building blocks to best fulfil their needs through a best-of-breed approach that makes practical and business sense.

Improved stroke outcomes reduce pressure on services

In 2014 the NHS published its Five Year Forward View (FYFV), a plan to facilitate quality, affordable, preventative healthcare by addressing shortfalls in existing models of care to provide quality treatment in the face of growing demand.

In order to deliver on the mandate of improved patient care, a CCG is under pressure to assess needs within its population, decide priorities and then strategise towards ensuring that these needs are met.

“….the NHS allocates 5% of its total costs to stroke services.”

Considering that stroke is the second most common cause of death and the leading cause of disability in the UK, it’s not surprising that CCGs have prioritised stroke pathways for improvement, along with diabetes and heart-disease.

Challenges in Stroke Care

It has been proven that patients have a better chance of survival if they receive fast, specialised care as early in the pathway as possible. The timeliness of treatment not only affects the extent of recovery; it also impacts how long a patient is likely to need on going care. The patient’s wellbeing notwithstanding, both of these factors have severe cost implications for the NHS, which already allocates 5% of its total costs to stroke services.

By capturing and collating patient data to support high quality care interventions, real-time monitoring, and accurate reporting, CaptureStroke has been proven to yield tangible benefits:

  • A 50% reduction in time spent on data entry (from 0.4 FTE to 0.2 FTE for every 100 patients)
  • SSNAP performance improvement within 6 months – a case study has shown a site improving its overall SSNAP band from a E to an A
  • Reduced document-tracking and storage costs, helping services move towards a paperless operation

Because CaptureStroke allows Trusts to continually collect valuable data as a natural by-product of their care interventions, this allows Service Performance Reporting and SSNAP audit uploads to be automated. This not only frees up healthcare practitioners’ time, it facilitates cost effective care through evidence-based decisions.

Efficiency Gains

A data collection and clinical management system for stroke care should be able to monitor performance against targets, manage change and improvements, and seamlessly comply with regulatory and audit requirements. CaptureStroke helps to make healthcare professionals’ administrative duties easier and more efficient, rather than adding the burden of extra paperwork. It adds further value with additional capabilities such as real-time alerts to staff when an element of care requires attention. This allows services to act before a target is breached, promoting proactive services to deliver levels of care that are in line with CCG objectives.

The CaptureStroke system works to make the stroke pathway more clinician-friendly with:

  • End-to-end, effective and paper-light administration
  • Real-time data collection integrated with workflows
  • Reduced data input duplication and improved data quality
  • Dashboards and on-demand reporting for meaningful monitoring of care and performance (including SSNAP and BPT)
  • Compliance with required workflows, datasets and processes
  • Facilitates Performance Improvement and Monitoring

CaptureStroke can be implemented with ease on PCs, mobile workstations and hand-held devices. The system’s intuitive and user-friendly design makes it easy to use; approximately 30-minutes of training will provide users with a firm understanding of CaptureStroke.

Economies of Scale

By centrally hosting CaptureStroke and rolling it out to all sites within a CCG’s footprint, the Trusts involved will benefit from reduced infrastructure costs, as well as uniform data collection and benchmarking standards between them. In addition, the comprehensive reporting will assist with the monitoring of on-going service improvement against CCG-specific drivers and allow sites to harness each other’s key learnings and share best practice.

Streamlining Clinical Services through IT

The importance of clinical IT systems in the pursuit of effectively leveraging data to improve care is widely accepted. In a recent speech, Secretary of State for Health, Jeremy Hunt, spoke about the “mind-boggling amounts of data that, if properly utilised with the right safeguards, can help improve treatments, unlock new cures and transform the face of modern health and social care.” With CaptureStroke, stroke services are getting a system that is specifically tailored to optimise stroke pathways, streamline processes and draw attention to areas of weakness to be redressed.

The aim of the NHS’s FYFV is to make high quality treatment available to more people. CaptureStroke has the power to bring stroke services in line with these objectives by reducing costs and making data capture a by-product of patient care. Ultimately, these efficiencies will result in the ability to provide proactive, specialised treatments faster, with better outcomes, thereby enhancing the overall patient experience.

CaptureStroke and CaptureFertility listed on G-Cloud 8

Silverlink Software’s market leading solutions, CaptureStroke and CaptureFertility, have successfully been listed on the Crown Commercial Service(CCS)’s G-Cloud 8 Framework.

The new listing on this framework on the Digital Marketplace will make the procurement of Silverlink’s two Capture products easier and simpler for public sector healthcare providers.

G-Cloud 8 is a framework for cloud-based solutions, through which suppliers can procure preconfigured packages of software with all the professional services and technical support included. The Digital Marketplace is free to use for public sector bodies, including NHS healthcare providers, and offers a unique advantage in that it allows organisations to pay for services as they are used, rather than being tied to inflexible, long-term contracts.

The CCS works with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery. The CCS goal is to become the “go-to” place for expert commercial and procurement services.

Regarding the new listings, Capture Products Manager, Rob Dixon, said: “We are pleased Silverlink’s CaptureStroke and CaptureFertility solutions are listed on the G-Cloud 8 marketplace. The new listings will make the procurement of our market-leading solutions even more accessible to healthcare providers and help them realise the benefits of efficiency and cost-savings that our paperless systems can offer.”

For more information on the CaptureStroke listing, click here.

For more information on the CaptureFertility listing, click here.